VISION STATEMENT

Duncan and Son Lines will use technology to plan our growth and consistently recognize safety, employee value and high quality customer service. We utilize our competent staff in a manner that maintains profitability.


MISSION STATEMENT

We stay abreast of technology recognizing available resources in planning for growth. We establish ongoing training for safety and team competency. We recognize and reward outstanding team performance. We strategically focus to excel beyond customer expectations we recognize that profitability and our ability to adapt is a key to longevity and meeting our goals.


PURPOSE STATEMENT

Our purpose is to provide high quality movement of intermodal containers while providing quality of life for our employees.


ORGANIZATIONAL VALUES

  1. SAFETY:
    • Identify hazards peculiar to our operations and take the necessary actions.
    • Totally eliminate the identified hazard or minimize the hazard by taking proactive measures that will reduce it to an acceptable level.
    • Training is a key element of our safety program.

  2. SECURITY:
    • Identify and eliminate security risks that may cause harm to personnel and property of our employees and valued customers.
    • Investigate all security issues and keep personnel informed through education.

  3. PROFIT:
    • We expect that our business will provide us a reasonable return on our investment of time and resources.
    • Profit sustains the health and longevity of the company.
    • We balance profit with our other values.

  4. INTEGRITY/ETHICS:
    • Treat others with dignity and respect.
    • Accomplish worthwhile goals.
    • Recognize company values when interfacing with customers and staff.
    • Consider the whole company when making decisions.
    • Stand behind your word – treat staff and customers with dignity.
    • No corruption in dealing with customers.
    • No tolerance in receiving gifts.
    • Play fair with competitors and staff.
    • Living up to your morals and principles.

  5. SERVICE/QUALITY:
    • We will meet or exceed the needs of our customers and staff in all business decisions.
    • Quality = consistently high service levels.
    • Deliver customers goods on-time and in good condition.
    • Conduct ourselves in a professional manner at all times.

  6. PEOPLE DEVELOPMENT/TRAINING:
    • Create processes and procedures that develop team competency and potential.
    • Define expectations; set goals and provide performance feedback.
    • Provide cross-training and successor training.
    • Provide the environment necessary to allow for growth with new challenges and tasks.
    • Invest time and resources to develop the best in our employees to benefit the ability for the company.

  7. CONSISTENCY:
    • Team members are expected to be consistent in the treatment of their team.
    • Treat others as you want to be treated.
    • Strive to have processes in place that enable predictable results.
    • Every member of the organization is expected to be reliable.
    • Lead by example.
    • Stick to the rules.

  8. TRUST:
    • Team members and customers can depend upon us to consistently live up to the commitments we have made.

  9. REPUTATION:
    • We conduct ourselves in a manner that will result in a positive image with our customers, team, vendors, industry and all others. Our actions speak louder than our words.